Over the past month Bailey Products have been trialling an online chat function on our new mobile responsive website. Always keen to create added value and to improve the excellent customer service delivered, the Sales Team are proud to offer just another way in which potential customers can engage with themselves.
Many websites are now incorporating live chat support in order to provide real time answers rather than having potential customers leave their website unsatisfied. It is proven that real time chatting improves customer confidence and conversion rates.
In a survey by LivePerson 83% of the more than 5,000 consumers surveyed said they consistently needed some type of support during their online shopping, 31% of them need online support immediately while 40% of them require assistance within five minutes. By providing an online chat option it can only benefit the visitor’s online experience in a positive way.
During the past month we have seen queries being raised around the world which have been dealt with immediately and effectively providing convenience to our potential customers. Support has been provided in terms of offering information regarding product specifications, locating products and distribution information.
Having a real person talk you through our website visit adds confidence in our products and will ultimately lead to a more positive experience. It will also assist in building long-term relationships – statistics show that 63% of customers that use live chat tend to come back compared to those that don’t.
Hopefully whilst reading this article you may have seen the online chat facility appear (subject to staff availability) on the left hand side of the screen. If you have a pressing enquiry please feel free to contact us online, by Email or by phone.